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SHIPPING & TAXES CALCULATED AT CHECKOUT
Our online store ("we," "us," or "our") is committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information that you provide to us when using our website or making a purchase from our online store.
We may collect the following types of personal information when you visit our website or make a purchase:
We use the personal information we collect for the following purposes:
We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include data encryption, firewalls, and secure socket layer (SSL) technology. However, no method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee absolute security.
We may share your personal information with trusted third parties for the following purposes:
We may use cookies and other tracking technologies on our website to enhance your browsing experience, analyze website usage, and provide personalized content and advertisements. You can manage your preferences regarding cookies through your browser settings.
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information from our servers.
You have the right to access, update, and delete the personal information we hold about you. You can also opt-out of receiving promotional communications from us by following the instructions provided in the communication. Please note that certain essential communications related to your orders may still be sent even if you opt-out of promotional communications.
We may update this Privacy Policy from time to time. The revised version will be posted on our website with the updated effective date. We encourage you to review this Privacy Policy periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at sales@lanisandco.com or through our customer support form.
By using our website and providing your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
At Lanis and Company, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we're here to help.
We accept returns within 7 days of your purchase date if they were made in-store. Items must be returned in their original condition, with all original tags and packaging intact. Store credit will be issued.
We accept returns within 30 days of your purchase date if they were made online. Items must be returned in their original condition, with all original tags and packaging intact. A refund to your original payment method will be made.
Most items purchased from Lanis and Company are eligible for return, including:
Items That Cannot Be Returned:
Customized or personalized items are final sale and cannot be returned or exchanged.
Consignment items (such as artwork, jewelry, vintage pieces, etc)
Seasonal items during holiday periods are final sale and cannot be returned.
Bring your item along with your original receipt to our retail location at 17041 Baxter Road in Chesterfield. Our team will be happy to process your return immediately. If you ordered the item online, you may return it at the store.
To return an item purchased online:
Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping method, as we cannot be responsible for returns that are lost in transit.
Damaged or Defective Items: If your item arrived damaged or defective, please contact us immediately. We will provide a prepaid return label and issue a full refund or replacement at no cost to you.
We make returns convenient for you:
Simply bring your receipt to complete your return.
A valid receipt or proof of purchase is required for all returns and exchanges. Please retain your receipt until you are completely satisfied with your purchase.
If you have any questions about our refund policy or need assistance with a return, please don't hesitate to contact us. Our customer service team is here to help ensure you have a positive experience with Lanis and Company.
This refund policy applies to purchases made directly from Lanis and Company through our retail store or online store. Last updated December 7, 2025.