St. Louis Candle - Fragrance Orange Blossom

Effective Date: May 1, 2023

Our online store ("we," "us," or "our") is committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information that you provide to us when using our website or making a purchase from our online store.

Information We Collect:

We may collect the following types of personal information when you visit our website or make a purchase:

• Contact information: such as your name, email address, phone number, and shipping address.
• Payment information: such as your credit card details, billing address, and other payment-related details. Note that credit card details are not sent to nor stored by our website, but are securely transmitted directly from your web browser to a third-party payment processor.
• Purchase history: information about the products you have purchased from us.
• Communication information: any information you provide when contacting our customer support or participating in surveys or promotions.

How We Use Your Information:

We use the personal information we collect for the following purposes:

• Process and fulfill your orders, including shipping and returns.
• Communicate with you regarding your orders, inquiries, and provide customer support.
• Send you updates, newsletters, and promotional offers, if you have opted-in to receive them.
• Analyze and improve our website's performance, functionality, and user experience.
• Comply with legal obligations and prevent fraud.

How We Protect Your Information:

We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include data encryption, firewalls, and secure socket layer (SSL) technology. However, no method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Sharing Your Information:

We may share your personal information with trusted third parties for the following purposes:

• Service providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, and fulfilling orders.
• Legal requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
• Business transfers: In the event of a merger, acquisition, or sale of our business assets, your personal information may be transferred as part of the transaction.

Cookies and Tracking Technologies:

We may use cookies and other tracking technologies on our website to enhance your browsing experience, analyze website usage, and provide personalized content and advertisements. You can manage your preferences regarding cookies through your browser settings.

Children's Privacy:

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information from our servers.

Your Choices and Rights:

You have the right to access, update, and delete the personal information we hold about you. You can also opt-out of receiving promotional communications from us by following the instructions provided in the communication. Please note that certain essential communications related to your orders may still be sent even if you opt-out of promotional communications.

Updates to the Privacy Policy:

We may update this Privacy Policy from time to time. The revised version will be posted on our website with the updated effective date. We encourage you to review this Privacy Policy periodically.

Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at sales@lanisandco.com or through our customer support form.

By using our website and providing your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

At Lanis and Company, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we're here to help.

7-Day Return Window for In-Store Purchases

We accept returns within 7 days of your purchase date if they were made in-store. Items must be returned in their original condition, with all original tags and packaging intact. Store credit will be issued.

30-Day Return Window for Online Purchases

We accept returns within 30 days of your purchase date if they were made online. Items must be returned in their original condition, with all original tags and packaging intact. A refund to your original payment method will be made.

What Can Be Returned

Most items purchased from Lanis and Company are eligible for return, including:

• Prints and artwork
• Greeting cards (unopened packages)
• Blankets, scarves, etc

How to Return an Item

In-Store Returns

Bring your item along with your original receipt to our retail location at 17041 Baxter Road in Chesterfield. Our team will be happy to process your return immediately. If you ordered the item online, you may return it at the store.

Online Returns

To return an item purchased online:

1. Ensure you have your original receipt or order confirmation
2. Package the item securely in its original or equivalent packaging
3. Ship the item back to us at 17041 Baxter Road, Chesterfield, MO 63005

Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping method, as we cannot be responsible for returns that are lost in transit.

Cross-Channel Returns

We make returns convenient for you:

• Items purchased online can be returned in-store
• Items purchased in-store can be returned by mail

Simply bring your receipt to complete your return.

Receipt Required

A valid receipt or proof of purchase is required for all returns and exchanges. Please retain your receipt until you are completely satisfied with your purchase.

This refund policy applies to purchases made directly from Lanis and Company through our retail store or online store. Last updated December 7, 2025.