Effective Date: May 1, 2023

Our online store ("we," "us," or "our") is committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information that you provide to us when using our website or making a purchase from our online store.

Information We Collect:

We may collect the following types of personal information when you visit our website or make a purchase:

• Contact information: such as your name, email address, phone number, and shipping address.
• Payment information: such as your credit card details, billing address, and other payment-related details. Note that credit card details are not sent to nor stored by our website, but are securely transmitted directly from your web browser to a third-party payment processor.
• Purchase history: information about the products you have purchased from us.
• Communication information: any information you provide when contacting our customer support or participating in surveys or promotions.

How We Use Your Information:

We use the personal information we collect for the following purposes:

• Process and fulfill your orders, including shipping and returns.
• Communicate with you regarding your orders, inquiries, and provide customer support.
• Send you updates, newsletters, and promotional offers, if you have opted-in to receive them.
• Analyze and improve our website's performance, functionality, and user experience.
• Comply with legal obligations and prevent fraud.

How We Protect Your Information:

We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include data encryption, firewalls, and secure socket layer (SSL) technology. However, no method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Sharing Your Information:

We may share your personal information with trusted third parties for the following purposes:

• Service providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, and fulfilling orders.
• Legal requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
• Business transfers: In the event of a merger, acquisition, or sale of our business assets, your personal information may be transferred as part of the transaction.

Cookies and Tracking Technologies:

We may use cookies and other tracking technologies on our website to enhance your browsing experience, analyze website usage, and provide personalized content and advertisements. You can manage your preferences regarding cookies through your browser settings.

Children's Privacy:

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information from our servers.

Your Choices and Rights:

You have the right to access, update, and delete the personal information we hold about you. You can also opt-out of receiving promotional communications from us by following the instructions provided in the communication. Please note that certain essential communications related to your orders may still be sent even if you opt-out of promotional communications.

Updates to the Privacy Policy:

We may update this Privacy Policy from time to time. The revised version will be posted on our website with the updated effective date. We encourage you to review this Privacy Policy periodically.

Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at sales@lanisandco.com or through our customer support form.

By using our website and providing your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

Refund Policy

At Lanis and Company, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we're here to help.

30-Day Return Window

We accept returns within 30 days of your purchase date. Items must be returned in their original condition, unused and unworn, with all original tags and packaging intact.

What Can Be Returned

Most items purchased from Lanis and Company are eligible for return, including:

• Prints and artwork
• Greeting cards (unopened packages)
• Gift packs
• Sale and clearance items

How to Return an Item

In-Store Returns

Bring your item along with your original receipt to any Lanis and Company store location. Our team will be happy to process your return immediately.

Online Returns

To return an item purchased online:

1. Ensure you have your original receipt or order confirmation
2. Package the item securely in its original packaging
3. Ship the item back to us at the address provided on your receipt

Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping method, as we cannot be responsible for returns that are lost in transit.

Cross-Channel Returns

We make returns convenient for you:

• Items purchased online can be returned in-store
• Items purchased in-store can be returned by mail

Simply bring your receipt to complete your return.

Refund Methods

Once we receive and inspect your returned item, we will process your refund. You may choose from the following refund options:

• Original Payment Method: Refund issued to the card or payment method used for purchase
• Store Credit: Receive credit to use on future purchases
• Exchange: Exchange for a different item of equal or lesser value

Processing Time

Refunds are typically processed within 3 business days after we receive your returned item. Please note that depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account.

Receipt Required

A valid receipt or proof of purchase is required for all returns and exchanges. Please retain your receipt until you are completely satisfied with your purchase.

This refund policy applies to purchases made directly from Lanis and Company through our retail stores or online store.